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AI at Work: 6 practical lessons for small businesses

Six hands-on lessons: what AI assistants are good and bad at, how to ask clearly, how to check the answers, how to keep customer data safe, and how to build a reusable prompt library.

Lessons

What AI assistants are good at · 10 min
AI assistants are fast first-draft writers and patient explainers, not fact databases.
How to ask clearly · 15 min
Most bad answers come from vague requests. A simple structure fixes that.
Check before you send · 10 min
You're responsible for what goes out under your name.
Keep customer data safe · 10 min
Know what you're sharing and where it goes.
Build a prompt library · 15 min
Save the requests that work so anyone on the team gets the same quality.
Measure what you save · 10 min
Keep what saves time, drop what doesn't.

Start lesson 1

Questions

Which AI tool do I need?

Any general AI assistant works for these lessons. Many have free tiers; check the provider's current plans and data settings.

Will AI replace my staff?

This course treats AI as a drafting and thinking helper that people check, not a replacement for judgement.

Is it safe to paste customer information?

Lesson 4 covers this: don't paste personal or confidential information unless your plan and policies allow it.

Printable workbook

Every lesson's key points plus fill-in worksheets for each day's task. Print it and work through the course on paper.

Get the workbook · $3.99

Instant PDF download.

Who it's for: Small business owners, freelancers and teams who want to save time with AI assistants.