Verify facts and numbers
Check prices, dates, policies, laws and any statistic against a source you trust. Recalculate numbers yourself or in a spreadsheet.
Read it as the customer
Does it sound like you? Does it promise anything you don't offer? Remove filler and anything you wouldn't say in person.
Keep a human final step
For anything legal, medical, financial or sensitive, use AI to draft and a qualified person to approve.
Do this today
Make a 5-point checklist you'll run on every AI draft before it's sent.